Thank you for shopping with Mauve Maiden! We take pride in offering high-quality jewelry designed to add elegance and charm to your collection. However, if for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of delivery to initiate a return.
• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
• Custom-made or personalized jewelry items are non-returnable, unless they arrive damaged or defective.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will process a refund to your original method of payment. Please allow 5-7 business days for the refund to appear on your statement.
• Shipping costs are non-refundable unless the return is due to an error on our part or the product is defective.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@mauvemaiden.com.

How to Initiate a Return

• To start the return process, email us at maidenmauve@gmail.com with your order number, details of the item, and the reason for the return. We will provide you with further instructions.

Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank account. Then, contact your credit card company—it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at maidenmauve@gmail.com

Contact Us

If you have any questions about our return and refund policy, feel free to reach out at maidenmauve@gmail.com